How ExpatHealth Works

Simple, fast, and secure healthcare for English-speaking expats in Indonesia

Fast Prescription Process

Get prescription medication in just 3 simple steps

Step 1

Complete Medical Form

Answer questions about your symptoms, medical history, and current condition. Our AI-powered form ensures we capture all relevant details.

What we ask:

  • • Symptom description and severity
  • • When symptoms started
  • • Medical history and allergies
  • • Previous treatments tried
Step 2

Doctor Review

A licensed Indonesian doctor reviews your case within 15 minutes. They may ask follow-up questions if needed.

Our doctors:

  • • Licensed to practice in Indonesia
  • • Fluent in English
  • • Available 24/7
  • • Specialized in expat healthcare
Step 3

Get Treatment Plan

Receive your prescription, treatment recommendations, and pharmacy instructions directly to your email.

You receive:

  • • Digital prescription
  • • Pharmacy recommendations
  • • Treatment instructions
  • • Follow-up guidance

Video Consultation Process

Have a face-to-face consultation with our doctors from anywhere

Step 1

Schedule Appointment

Choose your preferred doctor and select an available time slot that works for your schedule.

Booking options:

  • • Same-day appointments available
  • • Choose your preferred doctor
  • • Flexible scheduling
  • • Calendar integration
Step 2

Join Video Call

At your scheduled time, join the secure video call through your browser or mobile app. No downloads required.

What you need:

  • • Stable internet connection
  • • Camera and microphone
  • • Private, quiet space
  • • Your medical documents
Step 3

Receive Care Plan

After your consultation, receive a detailed care plan with prescriptions, referrals, and follow-up instructions.

Post-consultation:

  • • Detailed consultation summary
  • • Prescription (if needed)
  • • Specialist referrals
  • • Follow-up scheduling

Smart Triage System

Our AI-powered system ensures you get the right type of care

How Smart Triage Works

AI Analysis

Our AI analyzes your symptoms and medical history

Care Routing

Automatically routes to the most appropriate care option

Doctor Match

Matches you with the best doctor for your condition

When We Recommend Each Option

Fast Prescription

Common conditions with standard treatments (UTI, cold/flu, allergies)

Video Consultation

Complex symptoms, physical examination needed, ongoing conditions

Emergency Referral

Serious symptoms requiring immediate in-person care

Trust & Security

Your health and privacy are our top priorities

Privacy Protected

End-to-end encryption for all consultations and medical records. HIPAA-compliant data handling.

Licensed Doctors

All our doctors are licensed to practice in Indonesia with valid medical permits and malpractice insurance.

Legal Compliance

Fully compliant with Indonesian healthcare regulations and telemedicine laws.